How do I send sync logs to support?
Collect diagnostic information when support asks for help investigating a sync issue.
Before you start
- Make sure you are signed in to NodeCam on the phone you are using.
- Open the correct recording session before changing settings or recording.
- If you are working with volunteers, confirm who is the session owner and who is contributing a camera angle.
Steps
- Do not delete the session or local recordings.
- Write down the session name, recording time, and which phones were involved.
- If support asks, open the Sync Diagnostics area in NodeCam.
- Review or export logs as instructed by support.
- Upload logs to the backend if support asks you to do so.
- Send the support team the session details and any warning text you saw.
What to expect
- Sync logs help support understand time sync quality, fallback behavior, and possible drift.
- Support may ask for logs only when ordinary troubleshooting is not enough.
Common gotchas
- Only use hidden or diagnostic areas when support requests it.
- Logs are most useful soon after the problem happens.
- Screenshots of warnings and upload/export status can be as important as logs.
If you still need help
Contact NodeCam support with your session name, device model, iOS version, and a screenshot of any warning or error message. Do not delete recordings until upload, export, or transfer has been verified.