What should I include when contacting NodeCam support?
Send the details support needs to help quickly with recording, sync, upload, export, or account problems.
Before you start
- Make sure you are signed in to NodeCam on the phone you are using.
- Open the correct recording session before changing settings or recording.
- If you are working with volunteers, confirm who is the session owner and who is contributing a camera angle.
Steps
- Include the session name and date/time of recording.
- List each iPhone model and iOS version if known.
- Describe whether the session used Cloud Upload or On-Site Transfer.
- Describe the church WiFi setup, especially if phones were on guest WiFi.
- Copy any exact warning or error text.
- Include upload status: waiting, failed, retrying, or completed.
- Include export status if the problem is a ZIP or editing handoff.
- Attach screenshots of warnings, Upload Progress, Session Details, or export errors.
- Do not delete recordings until support confirms they are no longer needed.
What to expect
- More detail helps support identify whether the issue is recording, sync, network, upload, export, or permissions.
- Support may ask for logs or a fresh test recording.
Common gotchas
- “It did not work” is hard to troubleshoot without session and device details.
- If multiple phones failed at once, include network details first.
- If only one phone failed, include storage, battery, heat, and permission details for that phone.
If you still need help
Contact NodeCam support with your session name, device model, iOS version, and a screenshot of any warning or error message. Do not delete recordings until upload, export, or transfer has been verified.