What happens if a phone drops out during a recording?
Know what to do if one camera loses WiFi, overheats, runs out of storage, exits the app, or loses power.
Before you start
- Make sure you are signed in to NodeCam on the phone you are using.
- Open the correct recording session before changing settings or recording.
- If you are working with volunteers, confirm who is the session owner and who is contributing a camera angle.
Steps
- If the phone is still recording, leave it alone and fix network or power after the take.
- If NodeCam stopped recording, restart only if doing so will not disrupt the service.
- After the service, check that the file appears in My Contributions or session videos.
- For cloud sessions, check Upload Progress.
- For on-site sessions, keep the phone open and unlocked until desktop transfer is complete.
- Tell the editor which camera had trouble and approximately when it happened.
What to expect
- A dropped phone may still have a partial recording.
- Upload or transfer may continue after the take if the file saved correctly.
- Sync quality may be lower around the dropout, depending on what happened.
Common gotchas
- Do not delete local files until cloud upload or desktop transfer has been verified.
- Low battery and heat often cause repeat failures; correct them before the next service.
- If the app was force-quit, wait for NodeCam to finish recovering saved files when reopened.
If you still need help
Contact NodeCam support with your session name, device model, iOS version, and a screenshot of any warning or error message. Do not delete recordings until upload, export, or transfer has been verified.