Why did session export fail?
Fix common reasons a session ZIP export cannot be created or downloaded.
Before you start
- Make sure you are signed in to NodeCam on the phone you are using.
- Open the correct recording session before changing settings or recording.
- If you are working with volunteers, confirm who is the session owner and who is contributing a camera angle.
Steps
- Check whether any session videos are still uploading or processing.
- Wait a few minutes and try Export as ZIP again.
- Confirm you are signed in with the owner account or an account with export permission.
- Check your internet connection.
- Make sure the session still exists and has at least one completed video.
- If the download fails, try again on a stronger WiFi network.
- If the same error repeats, contact support with the session name and error text.
What to expect
- Videos still processing can produce an export error.
- Expired sign-in can require logging in again.
- Permission problems can prevent contributors from exporting owner-level ZIPs.
Common gotchas
- Do not delete source recordings while trying to resolve export problems.
- Large ZIP downloads may fail on weak networks.
- Server errors can be temporary; retry before rebuilding the session.
If you still need help
Contact NodeCam support with your session name, device model, iOS version, and a screenshot of any warning or error message. Do not delete recordings until upload, export, or transfer has been verified.